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- Mastering Negotiations: Say Less, Get More
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Fee: $179.00
Dates: 10/1/2026 - 11/19/2026
Times: 5:30 PM - 7:30 PM
Days: Th
Building: Truax-Health Building
Instructor: Thomas Emerson
Number of Seats: 19
Achieve better outcomes with less stress. In this hands-on course, you'll learn the fundamentals of negotiation to navigate conflict, influence outcomes, and tackle business and personal challenges with confidence. Through interactive exercises, role plays, case studies, and real-world scenarios, you'll develop practical skills in strategy selection, communication, body language, and problem-solving. Leave with a toolkit of techniques you can immediately apply to difficult conversations, workplace challenges, and everyday negotiations—plus a deeper understanding of the difference between strategy and tactics, a skill that sets strong leaders apart.
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- Wellness in Leadership
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Fee: $99.00
Dates: 10/6/2026 - 10/20/2026
Times: 12:00 PM - 1:00 PM
Days: Tu
Building: Virtual Classroom
Instructor: Mary Okon
Number of Seats: 15
Personal wellness is the foundation of effective leadership. In this three-week course, you will learn how mindset influences decision-making, communication, and responses to challenges. Discover practical self-care strategies that support energy, focus, and resilience without adding more work to your schedule. You will also build boundary-setting and time management skills to create a healthier balance between work and personal responsibilities. One individual coaching call is included.
A Note about group coaching: As a course participant, all you need is a willingness to learn and a desire to simplify and enrich your life. We invite you to approach this experience with an open mind, ready to share your real-life situation. It's through this open exchange that we can collectively extract the most value from the course, tailoring solutions that truly work for you. Whether you prefer to have your video on or off, your comfort is what matters most. Our class will be designed for active engagement and participation, where you'll play a central role in the process. Prepare to immerse yourself in real-life scenarios, exchange insights, and work together towards a life that's not only easier but also more enjoyable!
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- Customer Service Manager Bootcamp
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Fee: $249.01
Dates: 11/11/2026 - 11/11/2026
Times: 12:30 PM - 4:30 PM
Days: W
Building: Commercial Ave
Instructor: Brent Kyzer-McHenry
Number of Seats: 15
In this fast-paced half-day workshop, you’ll learn effective strategies to hire, coach, and manage customer service teams while strengthening satisfaction and improving performance. You’ll explore practical methods for handling difficult situations, recovering from service failures, and identifying internal policies that impact the customer experience. Designed for customer service managers and supervisors, this session gives you real-world tools you can apply immediately to elevate your team and deliver better results.
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SCHOOL OF PROFESSIONAL AND CONTINUING EDUCATION